Terms of service.

LWelcome to Jai the Joiner. By accessing or using our website, placing an order, or engaging our services, you agree to the following Terms of Service. Please read them carefully.

1. Overview

These Terms govern your use of our website and services. By using our site or purchasing from us, you confirm that you are at least 18 years of age and agree to comply with all terms outlined here.

2. Products & Services

All products are custom-made and handcrafted. As such:

  • Minor variations in wood grain, texture, and finish are normal and part of the product’s natural character.

  • Product photos and descriptions are provided for reference; final results may vary slightly.

  • Lead times may vary depending on the complexity of your order and current workload. Estimated timeframes will be provided at the time of order.

3. Pricing & Payment

Prices are listed in AUD and include GST where applicable. We reserve the right to change pricing at any time without notice. Full payment is required before production begins unless otherwise arranged.

We accept payment via:

  • Credit/debit card

  • Bank transfer

  • Secure online payment systems (e.g., Stripe or PayPal)

4. Shipping & Delivery

We ship Australia-wide. Shipping costs and delivery timeframes will be provided upon order. Jai the Joiner is not responsible for delays caused by third-party couriers or customs.

5. Returns & Cancellations

As our products are custom-made, we do not accept returns for change of mind. If your order arrives damaged or defective, please contact us within 7 days of receipt with clear photos and a description of the issue.

Cancellations must be made within 24 hours of placing an order. After this period, materials and labour may already be in use, and fees may apply.

6. Intellectual Property

All content on this website—including text, images, designs, and logos—is the property of Jai the Joiner and may not be copied, reused, or reproduced without written permission.

7. Limitation of Liability

We do our best to ensure the accuracy of all content and the quality of our products. However, Jai the Joiner is not liable for indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

8. Changes to Terms

We may update these Terms of Service at any time. Continued use of our website or services after changes are made constitutes acceptance of the revised terms.